Windows interprets this as the same drive connected twice. As such, each drive has an identical signature. When we format the drive here at the factory it is done with an imaging machine. This is actually a pretty a common issue.
Update - I had also contacted Fantom support via email and I'm posting their reply. When I right clicked it - it showed me an option to set it as 'online'. My drive showed up there not in the top list. See, when you are viewing Disk Management in the computer management don't only look at the top part of the screen where you see a list of your drives, also look at the list below which This suggestion worked for me although initially I didn't think it was. I'm using window 7 ultimate and the drive I was having trouble with was a 1TB Fantom Green drive. If so, please right click on the values and select "Delete" to remove them.ĥ.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ ), on the right pane, and then check if “Upperfilters” and “Lowerfilters” value are present. Click the "Start" button, type "regedit" (without quotation marks) in the “Search" bar and then press “Enter”. What is the result? If the issue still exists, please move on:ĭelete the Upperfilters and Lowerfilters value for USB deviceġ. If the issue persists, please check if other USB devices can be detected.Īlso, go to Start -> Computer -> Organize -> Folder and search options -> click View tab -> uncheck "Hide empty drives in the Computer folder" -> OK. Please unplug unnecessary device, try other USB ports and see if the device can be recognized.
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